PayPal protection
PayPal can help protect your purchases, no matter where you shop. To find out how you're covered for a specific purchase, find the situation that applies to you, below.
Online purchase
You were charged for something you didn't buy. As a fraud-prevention measure, PayPal sends an email confirmation for every online PayPal payment that you make. If you receive an email confirmation for a transaction that you didn't approve, contact us immediately and we'll work to quickly resolve the issue — you won't be responsible for any unauthorized charges.
What you bought never showed up
Regardless of where you shop online, PayPal's Buyer Complaint Policy lets you submit a dispute for an item you don't receive. You have the opportunity to resolve your dispute directly with the seller or escalate to a claim.
See eligibility.
What you bought was very different from what you actually got
PayPal's Buyer Complaint Policy lets you submit a dispute for an item that is significantly not as described. By doing so, you have the opportunity to resolve your dispute directly with the seller. Visit the
PayPal Resolution Centre to file a dispute.
See eligibility